New Employee Orientation - the Mandt System -Relational (3)

The relational skills of The Mandt System focus on building and maintaining trust, dignity, and respect in relationships to create a safe environment where individuals can grow and heal. Key relational skills include actively listening, observing verbal and nonverbal cues, demonstrating empathy and genuineness, setting clear communication boundaries, and using consistent, calm tones to de-escalate conflict and prevent aggression.